Christmas Returns Policy?
This year you can buy your Christmas gifts with confidence thanks to our extended returns policy.
Orders placed before the 24th December, Christmas Eve will have an extended returns policy up to 18th January 2018 and our standard retruns procedures apply.
Orders placed after 24th December will be subject to our standard 30 days returns policy and procedures.
What’s your return policy?
We will accept returned shoes within a 30 day period. If you change your mind after receiving the shoes...no problem, just send them back in the original unworn condition in the original box with the labels attached. If there is a problem with the goods received we must be notified within 7 days from receipt of delivery. This includes incorrect items received, missing items or faulty goods. Please note we will not accept returns with writing or stickers on the box. If items received are defaced/damaged then a £5 re-packaging charge will be deducted from the refund. Consignments received without the senders address will be removed and disposed of after 60 days of receipts.
What happens if I don't like the shoes or they do not fit?
No problem. Just send the item back to us unworn in the original condition and we will process a full refund. A covering letter would have to be sent along with the order number which would have been enclosed with your order.
How long does it take to process my returns?
We try to process returns as quickly as possible. We therefore aim for a target time of them being processed the day the goods are received back. However, this may on occasions take up to 3 - 4 days to process, especially at busy periods.
Where should I send my returns?
If you are returning goods for refund:
Hirst Footwear Limited
Unit 2A Laurel Trading Estate, Higginshaw Lane
Lancashire OL2 6LH
Do I have to pay for postage if I want to return an item?
No we offer a FREE RETURNS Service within 30 days of receiving them. Simply re-package the item and return with a note advising the reason for return using the pre paid returns label on the Invoice and hand them in at your local Post Office.
Do I have to pay for postage if the shoes are faulty?
No we offer a FREE RETURNS service within 14 day of receiving the goods. Simply re-package the item and return with a note advising the reason for return using the pre-paid returns label on the Invoice and hand them in at your local Post Office.